Frequently Asked Questions
How do I report a maintenance issue?
Maintenance requests can be submitted online through our Maintenance Request form. For urgent repairs, please contact our office immediately.
What is considered an urgent repair?
Urgent repairs generally include issues that pose a risk to health, safety, or the security of the property, such as burst water pipes, gas leaks, electrical faults, or serious storm damage.
Who do I contact if I have a question about my tenancy?
Our Property Management team is here to help. Please contact us by phone or email and we'll be happy to assist with any tenancy-related enquiries.
What are my responsibilities as a tenant?
Tenants are responsible for keeping the property clean and well maintained, paying rent on time, reporting maintenance issues promptly, and complying with the terms of the residential tenancy agreement.
What should I do before moving out?
Before vacating the property, ensure it is left clean and in the same condition as when you moved in, allowing for fair wear and tear. Complete any required notice period and refer to the vacating checklist provided by our team to help ensure a smooth final inspection.